PRIVACY POLICY

  1. This Privacy Policy sets out the principles for the processing of personal data obtained through the website sopi.pl, hereinafter referred to as the “Website“).
  2. The owner of the website and the data controller is SOPI SP. Z O.O., with its registered office in Białystok, at 27 Łącznikowa Street, 15-163 Białystok, NIP: 9662206604, REGON: 541792835, hereinafter referred to as the Controller.
  3. Personal data collected by the Controller via the Website are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), also known as the GDPR. The
  4. Administrator takes special care to respect the privacy of Customers visiting the Website.

§1 Type of data processed, purposes and legal basis

  1. The Administrator collects information about individuals who perform legal acts not directly related to their business activity, individuals who conduct business or professional activities on their own behalf, and individuals representing legal entities or organizational units other than legal entities to which the law grants legal capacity, conducting business or professional activities on their own behalf, hereinafter collectively referred to as “Customers.”

     

  2. Customers’ personal data is collected when:

    using the contact form service on the Website to perform a contract provided electronically. Legal basis: necessary for the performance of the contract for the provision of the contact form service (Article 6, paragraph 1, letter b of the GDPR)

     

  3. When using the contact form service, the Customer provides the following data:

    – email address

    – name

    – telephone number

     

  4. Additional information may be collected when using the Website, in particular: the IP address assigned to the Customer’s computer or the external IP address of the Internet service provider, domain name, browser type, access time, and operating system type.

     

  5. Navigational data may also be collected from Customers, including information about links and hyperlinks they choose to click on or other actions they take on the Website. Legal basis: legitimate interest (Article 6, paragraph 1, letter f, GDPR), consisting in facilitating the use of services provided electronically and improving the functionality of these services.

     

  6. Providing personal data to the Controller is voluntary.

§2 Who is the data shared or entrusted to and how long is it stored?

  1. Customers’ personal data are transferred to service providers used by the Administrator to operate the Website. Service providers to whom personal data are transferred, depending on contractual arrangements and circumstances, are either subject to the Administrator’s instructions regarding the purposes and methods of processing such data (processors) or independently determine the purposes and methods of processing (controllers).

1.1. Processors. The Administrator uses providers who process personal data solely on the Administrator’s instructions.These include, among others, providers of hosting services, accounting services, marketing systems, systems for analyzing website traffic, and systems for analyzing the effectiveness of marketing campaigns.

1.2. Controllers. The Controller uses service providers who do not act solely on instructions and independently determine the purposes and methods of using Customers’ personal data. They provide electronic payment and banking services.

  1. Location. Location. Service providers are based primarily in Poland and other countries of the European Economic Area (EEA).
  2. Customer personal data is stored:

3.1. If consent is the basis for personal data processing, then the Customer’s personal data is processed by the Controller until consent is withdrawn, and after consent is withdrawn, for a period corresponding to the limitation period for claims that may be brought by the Controller and against it. Unless specific provisions provide otherwise, the limitation period is six years, and for claims for periodic benefits and claims related to business operations, three years. 3.2. If the basis for data processing is the performance of a contract, the Client’s personal data is processed by the Controller for as long as necessary to perform the contract, and thereafter for a period corresponding to the statute of limitations for claims. Unless specific provisions provide otherwise, the statute of limitations is six years, and for claims for periodic benefits and claims related to business activity, three years.

  1. In the event of a request, the Controller makes personal data available to authorized state authorities, in particular organizational units of the Prosecutor’s Office, the Police, the President of the Office for Personal Data Protection, the President of the Office for Competition and Consumer Protection or the President of the Office of Electronic Communications.

§ 3 Cookie mechanism, IP address

  1. The website uses small files called cookies. They are saved by the Administrator on the end device of the website visitor, if the web browser allows it. A cookie file typically contains the name of the domain from which it originates, its expiration time, and an individual, randomly selected number identifying the file. Information collected using this type of file helps tailor the products offered by the Administrator to the individual preferences and actual needs of website visitors.
  2. The Administrator uses two types of cookies:

2.1. Session cookies: After the browser session ends or the computer is turned off, the stored information is deleted from the device’s memory. The session cookie mechanism does not allow the collection of any personal data or any confidential information from Customers’ computers.

2.2. Persistent cookies: These cookies are stored in the memory of the Customer’s end device and remain there until they are deleted or expire. The persistent cookie mechanism does not allow the collection of any personal data or any confidential information from Customers’ computers.

  1. The Administrator uses its own cookies for the following purposes:

3.1. analyses, research and audience audits, in particular to create anonymous statistics that help understand how Customers use the Website, which enables the improvement of its structure and content.

  1. The Administrator uses external cookies for the following purposes:

4.1. presenting a map indicating the location of the Controller’s office on the Website’s information pages, using the website maps.google.com (external cookie administrator: Google Inc. with its registered office in the USA)

  1. The cookie mechanism is safe for the computers of Customers visiting the Website. In particular, it is impossible for viruses or other unwanted software or malware to enter Customers’ computers this way. However, Customers have the option of limiting or disabling cookie access to their computers in their browsers. If this option is used, the Website will still be usable, except for functions that, by their nature, require cookies.
  2. The Administrator may collect Customer IP addresses. An IP address is a number assigned to the computer of a person visiting the Website by an Internet service provider. The IP number provides access to the Internet. In most cases, it is assigned to the computer dynamically, meaning it changes with each Internet connection and is therefore generally treated as non-personally identifiable information. The Administrator uses the IP address to diagnose technical problems with the server, create statistical analyses (e.g., to determine which regions receive the most visits), as information useful in administering and improving the Website, as well as for security purposes and to identify server-burdening, unwanted automated programs for browsing the Website content.

§4 Prawa osób, których dane dotyczą

  1. Right to withdraw consent – legal basis: Article 7(3) of the GDPR.

1.1. The Client has the right to withdraw any consent they have given.

1.2. Withdrawal of consent is effective from the moment of withdrawal.

1.3. Withdrawal of consent does not affect the processing carried out by the Controller in accordance with the law prior to its withdrawal.

1.4. Withdrawal of consent does not entail any negative consequences for the Client; however, it may prevent further use of services or functionalities that, according to the law, the Controller may only provide with consent.

  1. Right to object to data processing – legal basis: Article 21 of the GDPR.

2.1. The Customer has the right to object at any time – for reasons related to their particular situation – to the processing of their personal data, including profiling, if the Controller processes their data based on a legitimate interest, e.g., marketing the Controller’s products and services, maintaining statistics on the use of specific Website functionalities and facilitating the use of the Website, as well as satisfaction surveys.

2.2. Opting out of receiving marketing communications regarding products or services via email will constitute the Customer’s objection to the processing of their personal data, including profiling for these purposes.

2.3. If the Customer’s objection proves to be justified, the Controller will have no other legal basis for processing their personal data, and the Customer’s personal data to which the Customer has objected will be deleted.

  1. Right to erasure (“right to be forgotten”) – legal basis: Article 17 GDPR.

3.1. The Customer has the right to request the deletion of all or some of their personal data.

3.2. The Customer has the right to request the deletion of their personal data if:

3.2.1. the personal data are no longer necessary for the purposes for which they were collected or processed

3.2.2. they have withdrawn specific consent, to the extent that the personal data were processed based on their consent

3.2.3. they have objected to the use of their data for marketing purposes

3.2.4. the personal data are being processed unlawfully

3.2.5. the personal data must be erased to comply with a legal obligation under EU law or the law of a Member State to which the Controller is subject

3.2.6. the personal data were collected in connection with the provision of information society services

3.3. Despite a request to delete personal data, in connection with an objection or withdrawal of consent, the Controller may retain certain personal data to the extent that processing is necessary for the establishment, exercise, or defense of legal claims, as well as to comply with a legal obligation requiring processing under EU or Member State law to which the Controller is subject. This applies in particular to personal data including: first name, last name, and email address, which are retained for the purpose of handling complaints and claims related to the use of the Controller’s services, or additionally, residential address/mailing address, and order number, which are retained for the purpose of handling complaints and claims related to concluded sales contracts or the provision of services.

  1. Right to restrict data processing – legal basis: Article 18 GDPR.

4.1. The Customer has the right to request the restriction of the processing of their personal data. Submitting a request, until it is resolved, prevents the use of certain functionalities or services, the use of which will involve the processing of the data covered by the request. The Controller will also not send any communications, including marketing communications.

4.2. The Customer has the right to request the restriction of the use of personal data in the following cases:

4.2.1. when the Customer contests the accuracy of their personal data – the Controller will then limit their use for the time needed to verify the accuracy of the data, but no longer than 7 days.

4.2.2. when the data processing is unlawful, and instead of deleting the data, the Customer requests the restriction of their use.

4.2.3. when the personal data are no longer necessary for the purposes for which they were collected or used, but are still required by the Customer to establish, pursue, or defend legal claims.

4.2.4. when he has objected to the use of his data – then the restriction takes place for the time needed to consider whether – due to the specific situation – the protection of the Client’s interests, rights and freedoms outweighs the interests pursued by the Controller in processing the Client’s personal data.

  1. Right of access to data – legal basis: Article 15 of the GDPR.

5.1. The Customer has the right to obtain confirmation from the Controller as to whether personal data is being processed, and if so, the Customer has the right to:

5.1.1. Access their personal data

5.1.2. Obtain information about the purposes of processing, the categories of personal data being processed, the recipients or categories of recipients of this data, the planned retention period of the Customer’s data or the criteria for determining this period (if it is not possible to determine the planned data processing period), the Customer’s rights under the GDPR and the right to lodge a complaint with a supervisory authority, the source of this data, automated decision-making, including profiling, and the safeguards applied in connection with the transfer of this data outside the European Union

5.1.3. Obtain a copy of their personal data.

  1. Right to rectification – legal basis: Article 16 of the GDPR.

6.1. The Customer has the right to request immediate rectification of inaccurate personal data concerning them by the Controller. Taking into account the purposes of processing, the Customer whose data is processed has the right to request the completion of incomplete personal data, including by providing an additional statement, by sending a request to the email address specified in §6 of the Privacy Policy.

  1. Right to data portability – legal basis: Article 20 of the GDPR.

7.1. The Customer has the right to receive their personal data provided to the Controller and then have it sent to another personal data controller of their choice. The Customer also has the right to request that the Controller send their personal data directly to such controller, if technically feasible. In such a case, the Controller will send the Customer’s personal data in a CSV file, which is a commonly used, machine-readable format that allows the data received to be sent to another personal data controller.

  1. If the Customer exercises the above rights, the Administrator will either comply with the request or refuse to comply with it immediately, but no later than one month after receiving it. However, if – due to the complex nature of the request or the number of requests – the Administrator is unable to comply with the request within one month, it will comply within the next two months, informing the Customer within one month of receiving the request of the intended extension and the reasons therefor.
  2. The Customer may submit complaints, inquiries and requests to the Administrator regarding the processing of his personal data and the exercise of his rights.
  3. The Customer has the right to lodge a complaint with the President of the Personal Data Protection Office regarding a violation of his or her rights to personal data protection or other rights granted under the GDPR.

§5 Changes to the Privacy Policy

  1. The Privacy Policy is subject to change, of which the Administrator is not obligated to notify.

  2. Please send questions regarding the Privacy Policy to: kontakt@sopi.pl

  3. Last modified: December 18, 2024